Managed Services & BPO
Maxxi operates recurring processes for business functions, such as data maintenance, approvals and data updates across systems, with a specialist team, automation and continuous improvement.
When recurring activities constrain the function's capacity
Managed Services and BPO become a priority when day-to-day work consumes key people, depends on multiple systems and limits the function's capacity to advance strategic priorities.
Routine work consumes specialist capacity
Data maintenance, approvals, migrations and data entry occupy specialist capacity every day.
The process depends on systems and manual steps
Execution depends on rules, access and handoffs between systems that must work together.
Operations need to scale without expanding the internal structure
The process requires business and technology knowledge, but the organization does not need to keep all execution within the function.
Manual work repeats without improving
Tasks remain manual because day-to-day operations do not create a defined agenda for simplification and automation.
Define the process before outsourcing it
Which activities are included, which remain with the client, how exceptions are handled and how performance will be monitored must be defined before the service begins.
Lead with All intelligence in Operations
Maxxi structures execution around the business process and its rules. The service operates a process; it does not allocate professionals:
Recurring process operations
Maxxi executes defined activities such as data maintenance, approvals, migrations and data entry.
A team specialized in the process and systems
The team executes activities with knowledge of the business rules and tools used by the function.
Progressive automation and optimization
Maxxi identifies repetitive tasks and opportunities to simplify or automate execution over the life of the service.
A defined scope for operating and improving the process
The client needs to know exactly what Maxxi executes, what remains with its team and how both parties work together. The service may include:
A defined process and recurring activities
The systems, rules and access required for execution
Responsibilities and points of contact between Maxxi and the client
Execution of data maintenance, approvals, migrations and data entry
Prioritized opportunities for automation and optimization throughout the service
Understand the process. Structure the service. Improve operations
Seven moves connect evidence, decisions and next steps. The depth of each one follows the goal of the work.
1Discover
Activities, people, systems, volumes, rules, dependencies and exceptions.
2Plan
Scope, capacity, responsibilities and measures required to monitor operations.
3Propose
A service structure suited to the process and the client's team.
4Develop
Approved automations and adjustments that support execution.
5Activate
Team, access and routines prepared for service launch.
6Operate
Activities executed within scope and exceptions routed to accountable owners.
7Evolve
Bottlenecks and repetitive tasks converted into prioritized improvements and automation.
What sustains the way Maxxi works
Senior expertise that improves decisions
Senior professionals understand the business context and connect executive perspective with technical depth in critical decisions.
Executive oversight that anticipates risk
Maxxi leaders take part in critical moments, bringing benchmarks, options and recommendations to keep priorities aligned and correct course in time.
Outcomes that guide execution
Expected outcomes, timelines, cost and quality guide priorities, indicators and adjustments—not only scope completion.
Knowledge that strengthens internal capability
Maxxi structures knowledge, governance and support to strengthen the client's ability to operate, evolve and scale with confidence throughout the partnership.
Managed operations with measured results
Five years of commercial team support, better every year
View case study 98.95%Critical integrations always on, and cheaper
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CX 83.6above the industry average of 76.03
ISG Provider Lens 2024See the recognitionWhen the priority calls for another front
Application Support & Evolution
When the application itself is the central object: availability, usage, support, correction and ongoing development.
Explore Application Support & EvolutionData & AI Operations
When the priority is to operate platforms, pipelines, data, models and agents in production.
Explore Data & AI OperationsSoftware Engineering & Digital Products
When the process requires an application to be built, recovered or evolved as the central objective.
Explore Software Engineering & Digital ProductsWhat executives need to know about BPO and managed services
What is BPO, and when does the model make sense?
BPO is the engagement of a partner to operate a defined business process. It makes sense when recurring activities require specialist capacity, consume the internal team's time or need to evolve through technology and automation.
Which processes can operate under a BPO model?
Processes with recurring activities, defined rules and supporting systems. At Maxxi, confirmed examples include data maintenance, approvals, migrations and data updates in enterprise platforms.
How should the results of a BPO service be measured?
Measures depend on the process. Volume, timing, quality, rework, service performance and impact on the function should start from a baseline and agreed criteria.
How do automation and AI become part of a BPO service?
The process must be understood first. Repetitive tasks can then be automated, and AI can support steps suited to the available data, risks and rules, with human oversight where needed.
What is the difference between BPO, staff augmentation and application support?
BPO structures the execution of a business process. Staff augmentation provides professionals. Application support manages availability, usage, service, correction and evolution of an application; when that is the need, the organization can engage Maxxi's Application Support & Evolution capability.
Lead with All intelligence in Engineering, Data and AI.
In the conversation, Maxxi assesses the process, activity volumes, systems involved, responsibilities and automation opportunities to define the service model suited to the function.