Application Support & Evolution
Maxxi supports applications with observability, adoption analysis and 8×5 or 24×7 service. Maxxi combines incident response, fixes and continuous improvement guided by signals from operations and adoption.
When keeping the application available is no longer enough
Application support becomes a priority when the application owner must respond to incidents while understanding behavior, adoption and the need for ongoing development.
The application is live but underused
Important features have low adoption, and there is not enough information to identify where to investigate.
Defects return and fixes take too long
Tickets recur, consume the team's capacity and do not produce a reliable view of recurrence and root cause.
Availability and behavior are not sufficiently visible
The owner learns about problems from users or cannot track how the application behaves in production.
Support reacts but does not guide improvement
Incidents are closed without connecting operational signals to the next fixes, improvements and releases.
The decision before the support model
Coverage alone is not the answer. Criticality, users, channels, responsibilities, indicators and demand type define what to observe, service, correct and evolve.
Lead with All intelligence in Operations
From application visibility to ongoing development:
Application observability
Maxxi monitors availability and technical behavior to increase visibility into operations.
Usage and adoption analysis
Maxxi identifies the most- and least-used features to help the application owner investigate bottlenecks and priorities.
8×5 or 24×7 service and support
Maxxi structures a service desk via chat or phone, with coverage defined according to criticality and scope.
Correction and evolution
Maxxi addresses defects and delivers improvements and releases according to application signals and agreed priorities.
Visibility to act. The capacity to correct and evolve
Depending on the application and contracted model, the service may include:
Observability and usage-monitoring dashboards
Defined channels, coverage and service indicators
Responsibilities, indicators and incident, problem and change flows
Fixes, improvements and releases
Analyses and recommendations for the application owner
Observe before the incident. Respond with context. Evolve with evidence
Seven moves connect evidence, decisions and next steps. The depth of each one follows the goal of the work.
1Discover
Application, users, criticality, dependencies, adoption, incidents and the current model.
2Plan
Coverage, channels, responsibilities, indicators and priorities.
3Propose
An observability, service, correction and evolution model suited to the context.
4Develop
Fixes, improvements and components required for ongoing development.
5Activate
Channels, flows, coverage and visibility prepared for operations.
6Operate
Behavior monitored, tickets handled and signals communicated to the application owner.
7Evolve
Usage, recurring issues and new priorities converted into improvements and releases.
What sustains the way Maxxi works
Senior expertise that improves decisions
Senior professionals understand the business context and connect executive perspective with technical depth in critical decisions.
Executive oversight that anticipates risk
Maxxi leaders take part in critical moments, bringing benchmarks, options and recommendations to keep priorities aligned and correct course in time.
Outcomes that guide execution
Expected outcomes, timelines, cost and quality guide priorities, indicators and adjustments—not only scope completion.
Knowledge that strengthens internal capability
Maxxi structures knowledge, governance and support to strengthen the client's ability to operate, evolve and scale with confidence throughout the partnership.
Application support for critical applications
CX 83.6above the industry average of 76.03
ISG Provider Lens 2024See the recognitionWhen the priority calls for another front
Software Engineering & Digital Products
When the application requires a broader build, recovery or reengineering effort.
Explore Software Engineering & Digital ProductsArchitecture, Cloud & Modernization
When the central decision concerns architecture, environment, provider or a broader modernization.
Explore Architecture, Cloud & ModernizationSystems & API Integration
When the main problem is the flow of data and process steps across applications.
Explore Systems & API IntegrationManaged Services & BPO
When the priority is to operate recurring activities within a business function rather than support an application.
Explore Managed Services & BPOWhat to assess before engaging application support services
How is this service different from traditional reactive support?
Reactive support addresses incidents and defects that have already been noticed. Maxxi also monitors availability, behavior, usage and adoption to guide corrections and ongoing development.
How should an organization choose between 8×5 and 24×7 coverage?
The decision considers application criticality, hours of use, the impact of downtime, demand profile and internal response capacity. Specific commitments are defined in the contract.
Does Maxxi only fix defects, or can it evolve the application?
The service combines support, fixes, improvements and releases. The extent of ongoing development is defined by the contracted model and agreed priorities.
What is the difference between Application Support and Managed Services & BPO?
Here, the application is the object: availability, usage, service, correction and evolution. In Managed Services & BPO, the object is the recurring execution of a technology-enabled business process.
Lead with All intelligence in Engineering, Data and AI.
In the conversation, Maxxi assesses criticality, usage, incident history and the current model to define what must be observed, serviced, corrected and evolved.